Refund policy

✨ Return & Refund Policy

At our brand, we are committed to delivering exceptional quality and a refined shopping experience. If your purchase does not meet your expectations, we offer a seamless return and support process.

🔄 Returns

• Returns may be requested within 7 days of delivery.
• Items must remain unused, unworn, and in pristine condition, with all original tags and packaging intact.
• Returns are accepted only in cases of defective, damaged, or incorrect items delivered.

❌ Exclusions

• Items that show signs of wear or alteration
• Products returned without original tags or packaging
• Discounted or sale items (unless found faulty)

🔁 Exchanges

• We offer size exchanges, subject to product availability.
• In the rare event your desired size is unavailable, we will gladly offer a store credit or refund.

💳 Refunds

• Once your return is received and carefully inspected, you will be notified promptly.
• Approved refunds are processed within 5–7 working days.
• Refunds are issued via bank transfer or store credit, ensuring a smooth and secure experience.

🚚 Return Shipping

• Return shipping costs are the responsibility of the customer, unless the item received was defective or incorrect.

📦 Damaged or Incorrect Orders

• If you receive an item that is damaged or not as ordered, please contact us within 48 hours of delivery, along with clear images.
• Our team will ensure a swift and satisfactory resolution.

📞 Assistance

• For any return or exchange request, kindly reach out via WhatsApp, Email, or Instagram, mentioning your order number and concern.
• Our support team is dedicated to assisting you with care and priority.